Shipping policy
SHIPPING POLICY
Last updated: July 15, 2026
Full Grain Apparel makes and dispatches products from our production facility in Sialkot, Pakistan. Please read this policy before placing your order.
1. MADE-TO-ORDER PROCESSING
Most Full Grain Apparel products are made to order. Each piece must be prepared, cut, stitched, finished, and quality checked before dispatch.
Standard made-to-order production time is 5–7 business days. Each item is prepared after the order is confirmed. Custom orders, personalized products, bulk orders, or products requiring special materials may take longer. If additional production time is required, we will contact you using the details provided with your order.
Processing time is separate from courier transit time.
2. SHIPPING DESTINATIONS AND CHARGES
We ship only to countries that are available at Shopify checkout. The shipping charge displayed at checkout is the final shipping charge for the selected destination and order.
Current standard shipping charges include:
• United States: Free
• United Kingdom: Free
• Germany: Free
• France: USD 24.99
• Canada and selected European countries: USD 29.99
• Japan and South Korea: USD 33.99
• Other enabled destinations: up to USD 49.00
Rates may be updated when courier costs or service availability change. The exact rate shown at checkout applies to the order.
3. DELIVERY ESTIMATES
Estimated delivery time is normally 7–9 business days after dispatch. Together with the 5–7 business-day made-to-order production time, the estimated total timeline is approximately 12–16 business days.
Delivery estimates are not guarantees. Customs inspections, remote-area delivery, public holidays, weather, courier disruption, or incomplete address information may cause delays.
4. CUSTOMS, DUTIES, VAT AND IMPORT TAXES
Eligible orders shipped to the United States, United Kingdom, Germany, and selected supported European destinations are sent using a customs-inclusive, duty-paid (DDP) shipping service.
For an eligible duty-paid shipment, applicable import customs duties, import taxes or VAT, and customs-clearance charges assessed through our shipping service are prepaid by Full Grain Apparel. The customer should not be required to make an additional customs payment when the eligible parcel is delivered.
Any delivery charge displayed at checkout is the shipping charge for the selected destination. It is separate from customs duties and does not change the duty-paid status of an eligible shipment.
Duty-paid availability depends on the destination and courier route. For destinations outside the United States, United Kingdom, Germany, and our supported European duty-paid destinations, local duties, taxes, brokerage fees, or other import charges may be payable by the customer. Customers can contact us before ordering to confirm whether duty-paid shipping is available for their destination.
Customs authorities can still inspect parcels and may cause delivery delays. We cannot declare an order at an incorrect value.
5. TRACKING
After dispatch, we will send tracking information to the email address or phone number provided at checkout. Tracking may take 24–48 hours to begin updating after the courier receives the parcel.
6. ADDRESS ACCURACY AND DELIVERY ATTEMPTS
Customers must provide a complete and correct delivery address, including apartment or unit number, postal code, and working telephone number.
Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after production or dispatch. If a parcel is returned because of an incorrect or incomplete address, refusal, unpaid import charges, or failed delivery attempts, the customer may be responsible for return and reshipping costs.
7. SPLIT SHIPMENTS
Large, custom, or multi-item orders may be shipped in more than one parcel. Separate tracking numbers may be provided. No additional shipping fee will be charged unless agreed with the customer in advance.
8. LOST OR DAMAGED PARCELS
If tracking shows unusual delay, loss, or delivery damage, contact us promptly at info@fullgrainapparel.com with your order number and photographs where relevant. We will work with the courier to investigate. Keep all packaging until the investigation is complete.
A parcel marked delivered by the courier must first be checked with household members, neighbours, the building reception, and the local courier office.
9. RETURNS
Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy. Shipping charges, return costs, customs duties, and taxes may be non-refundable except where required by applicable law or where the item is confirmed faulty or incorrect.
10. BUSINESS, DISPATCH, AND CONTACT DETAILS
For shipping questions, contact:
Email: info@fullgrainapparel.com
Phone / WhatsApp: +92 302 6451721
Business and correspondence address:
Full Grain Apparel
62 Thornhill Park Road, Thornhill
Southampton, England SO18 5TQ
United Kingdom
This is a correspondence address for our online-only business and is not a retail shop, dispatch location, or return facility.
Production and dispatch location:
Full Grain Apparel
Attn: Muhammad Usama
Mujahid Road, near Skynet Courier
Opposite Arab Collection, Punjab
Sialkot 51310
Pakistan