Contact Us

We’re Here to Help

Whether you have a question about an order, sizing, a custom design, materials, shipping, or after-sales support, the Full Grain Apparel team is ready to assist you.

About Full Grain Apparel

Full Grain Apparel is an online-only apparel business owned and operated by Muhammad Usama. Our business correspondence address is in Southampton, United Kingdom, while our production, quality-control, packing, dispatch, and approved returns facility is in Sialkot, Pakistan. We do not operate a walk-in retail shop.

We specialize in made-to-order leather apparel and related products, combining skilled craftsmanship with careful material selection and detailed finishing. For custom orders, our team may contact you before or shortly after production begins to confirm measurements, colours, materials, design details, or other specifications.

Customer Support

Email: info@fullgrainapparel.com
Phone / WhatsApp: +92 302 6451721
WhatsApp: Message us on WhatsApp

Messages can be submitted at any time. Customer support hours are Monday–Saturday, 10:00 AM–6:00 PM Pakistan Standard Time (PKT). We aim to respond within 24 hours.

Business and Correspondence Address

Full Grain Apparel
62 Thornhill Park Road
Thornhill
Southampton, England SO18 5TQ
United Kingdom

This is a business correspondence address for our online-only business. It is not a retail shop, showroom, dispatch location, or return facility.

Production, Dispatch and Approved Returns Facility

Full Grain Apparel
Attn: Muhammad Usama
Mujahid Road, near Skynet Courier
Opposite Arab Collection, Punjab
Sialkot 51310
Pakistan

Products are manufactured, quality checked, packed, and dispatched from this location. Do not send a return without first contacting our support team and receiving approval and return instructions. Unauthorised returns may be delayed or refused.

Order Enquiries

For faster assistance, include your order number and the email address or phone number used at checkout. For a sizing, damage, defect, or incorrect-item claim, include clear photographs and a short description of the issue.

Custom Orders

For custom or made-to-measure enquiries, tell us the product, preferred material, colour, measurements, design changes, quantity, and required delivery date. Our team will review the request and confirm the details before production whenever necessary.

Store Policies

You can also use the contact form below. Please ensure your email address and phone number are correct so our team can reply.